Free shipping
30‑Day Returns
Questions & Answers

Free Shipping for England, Wales & Scotland Mainland (Postcode Specific)

Orders are processed within 24-48 hours on working days and delivered within 3-7 business days (UK Express Standard Logistics Time).

Delivery Surcharge for Remote Areas
A surcharge applies to remote areas, including:

  • Scottish Highlands, Scottish Offshore Islands, Channel Islands, Isle of Wight, Isle of Man
  • Postcode areas: FK, KA (1-26, 29, 30), PA (1-19, 21-38, 41-49, 60-78, 80), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO (30-41), etc.


No delivery to Northern Ireland (BT postcodes).

For remote areas, please contact us before placing your order at: service@darphe.co.uk . We will inform you of the shipping cost, and if you do not accept the charges, we will cancel the order. Thank you for your understanding.

Quality Delivery Service
Darphe offers free UK mainland delivery through trusted carriers such as Royal Mail, Yodel, DX, DPD, FedEx, and XDP. Our warehouse professionals carefully inspect and package your orders to ensure safe and timely delivery.

Additional Notices

1. Delivery Time: 3-7 working days (delays may occur).

2. Cancellation Fee: Applies after dispatch.

3. Multiple Items: Orders with multiple items may arrive on different days.

Thank you for choosing Darphe!

At Darphe UK (the "Site", "we", "us", or "our") we strive to ensure you are completely satisfied with your purchase.

To this end, we offer a 30-day return policy on all products.

1. Return Eligibility

To be eligible for a return:

  • Faulty or Incorrect Items: If the item is faulty or you have received an incorrect item, we will cover the return costs. Please provide proof of the issue, such as photos or videos, to facilitate the return process.
  • Change of Mind: If you change your mind after receiving the goods or cancel the order post-delivery, you will be responsible for the return shipping costs. If you require us to collect the goods, you will incur a collection fee based on the value of the items.

2. Return Costs

The return cost for items collected by us is based on the total value of the product(s):

Product(s) Total ValueReturn Cost£0 – £74.99£40*£75 - £149.99£50*£150 or more£60* or more

*Alternatively, you can return the item through your preferred carrier.

  • All returns must be made in the original packaging.
  • The return fee is per item. Each additional item for collection incurs a £15 fee.
  • A return fee will still be charged if the scheduled carrier collection is missed.

3. How to Return an Item

To initiate a return, please email us at [Your Contact Email]. We will provide you with further instructions and a return authorization.

4. Refunds

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

5. Order Changes

Once an order has been placed, we cannot alter the products. However, if you need to update delivery or contact details, please email us at service@darphe.co.uk.

6. Price Fluctuations

Please note that prices on our website may fluctuate due to changes in costs. We do not offer refunds for any price differences resulting from these fluctuations.

7. Contact Us

For any questions regarding returns or refunds, please contact us at: service@darphe.co.uk

General Questions

Q1: How do I calculate how many products I need?

A1: We offer an online calculator. Simply enter your measurements, and the system will automatically suggest the quantity you need.

Q2: Is it suitable for rental homes? Will it damage the wall or leave residue when removed? Will it ruin my original floor or paint?

A2: Yes, it’s perfect for rentals. Most styles are damage-free and residue-free when removed. We use gentle, removable self-adhesive that sticks firmly for years but peels off cleanly without damaging walls.

Pro tip: Heat with a hairdryer for 30 seconds before peeling – it comes off easily with no sticky residue left.

Self-adhesive Vinyl Flooring

Q1: Is self-adhesive vinyl flooring waterproof? Can it be used in damp places like kitchens and bathrooms?

A1: Waterproof and moisture-proof on the surface, suitable for damp areas such as kitchens, bathrooms and doorways; not recommended for shower areas (long-term water immersion may cause water seepage from edges and seams).  

If you insist on using it in the shower area, apply a thin bead of silicone sealant around the edges for long-term waterproofing.  

Shower area installation is at your own discretion, beyond the standard guidelines, and performance cannot be guaranteed.

Q2: Is self-adhesive vinyl flooring durable and scratch-resistant? Can I use it with pets or heavy furniture?

A2: It is wear-resistant and scratch-resistant, suitable for daily use, high traffic and homes with pets. We recommend felt pads under furniture to keep it in good condition.

Q3: Can I install directly over old tiles, concrete or wood flooring?

A3: Yes, no demolition needed. It can stick firmly as long as the surface is flat, clean, solid and dry.

Wall Tile

Q1: Is the wall sticker heat and moisture resistant? Can it be used behind the stove or in a humid bathroom?

A1: Made from durable PVC, offering water resistance, oil resistance, and flame-retardant properties. Suitable for kitchens and humid bathrooms, but keep away from direct heat sources.

Q2: Is it waterproof and oil-proof? Can it be used in kitchen and bathroom?

A2: Yes, it’s waterproof, oil-proof and moisture-proof. Suitable for kitchen, bathroom and balcony. Splashes and oil can be wiped clean easily.

Q3: Will the corners or edges curl up?

A3: They won’t curl up if properly applied and pressed firmly, and it’s very durable.

Wallpaper

Q1: Is the wallpaper suitable for my wall?

A1: It fits smooth, clean, dry, non-porous surfaces like plasterboard, painted walls, wood, etc., suitable for most common walls. For details, please refer to our wallpaper installation guide.

Q2: Do they fall off if i order stick wallpaper?

A2: It’s quite common for self-adhesive (glue-free) wallpaper to peel off, typically due to issues with wall preparation, environmental conditions, or installation methods.

Generally speaking, ensuring the wall is clean, smooth, and dry, along with using the correct installation method, will effectively prevent peeling.

If you follow the correct step to stick the wallpaper,it is not easy to fall off.

Q2: Is wallpaper difficult to install? Is it easy to apply? Can I do it alone?

A2: Very easy for DIY. Simple to install, suitable for beginners. Comes with detailed instructions.

Q3: How much area does one roll cover?

A3: Please check the product page and specification chart for details.

For more questions, please visit 👉 full FAQ page

How to Measure

Learn how to measure correctly for a perfect fit.

How to Install

Get step-by-step installation instructions for walls and floors.

FAQs

Find answers to our most commonly asked questions.