Frequently Asked Questions

We offer an online calculator. Simply enter your measurements, and the system will automatically suggest the quantity you need.

Yes, our products are made of high-quality materials and designed for long-lasting durability. Flooring, wallpaper, and wall tiles will all maintain their performance under normal use.

Yes, it’s perfect for rentals. Most styles are damage-free and residue-free when removed. We use gentle, removable self-adhesive that sticks firmly for years but peels off cleanly without damaging walls.

Pro tip: Heat with a hairdryer for 30 seconds before peeling – it comes off easily with no sticky residue left.

No glue is needed. It comes with strong self-adhesive backing; just peel and stick. Easy enough for beginners.

Waterproof and moisture-proof on the surface, suitable for damp areas such as kitchens, bathrooms and doorways; not recommended for shower areas (long-term water immersion may cause water seepage from edges and seams).

If you insist on using it in the shower area, apply a thin bead of silicone sealant around the edges for long-term waterproofing.

Shower area installation is at your own discretion, beyond the standard guidelines, and performance cannot be guaranteed.

No—just ensure the floor is clean, smooth, and firmly pressed during installation. The adhesive grips tighter with foot traffic. Good to go!

(👉How to Make Peel and Stick Vinyl Stay Put)

A smoother floor ensures better results. Minor unevenness is okay. For deep gaps, please level or fill them first.

Yes, no demolition needed. It can stick firmly as long as the surface is flat, clean, solid and dry.

It is wear-resistant and scratch-resistant, suitable for daily use, high traffic and homes with pets. We recommend felt pads under furniture to keep it in good condition.

It has good toughness and is pressure-resistant, perfect for daily use.

Easy to install, suitable for DIY beginners. No power tools or extra glue needed—just a utility knife and a ruler, cutting is as simple as cutting cardboard.

You can check these details in the 'Specifications' section below the product page, next to 'Description'

Yes, it is waterproof and mold-resistant, ideal for humid areas like kitchens and bathrooms.

Made from durable PVC, offering water resistance, oil resistance, and flame-retardant properties. Suitable for kitchens and humid bathrooms, but keep away from direct heat sources.

Yes, it’s waterproof, oil-proof and moisture-proof. Suitable for kitchen, bathroom and balcony. Splashes and oil can be wiped clean easily.

The self-adhesive is strong. It stays well on smooth, clean walls and won’t fall off easily with normal use.

Yes, it works on most surfaces as long as they are clean, dry and smooth.

They won’t curl up if properly applied and pressed firmly, and it’s very durable.

No, it’s self-adhesive and easy to apply. Only scissors and a ruler are needed for cutting.

Wipe gently with a damp cloth. It won’t fade or peel.

It’s quite common for self-adhesive (glue-free) wallpaper to peel off, typically due to issues with wall preparation, environmental conditions, or installation methods.

Generally speaking, ensuring the wall is clean, smooth, and dry, along with using the correct installation method, will effectively prevent peeling.

If you follow the correct step to stick the wallpaper,it is not easy to fall off.

Our self-adhesive wallpaper is designed with low-tack adhesive that won’t leave residue or damage your existing wallpaper when removed properly.  For best results, we recommend testing a small corner first before full application.  

Suitable Surfaces: Smooth, clean, dry, non-porous surfaces such as matte-painted walls (fully cured), glass, metal, glazed tiles, and laminated furniture.

It fits smooth, clean, dry, non-porous surfaces like plasterboard, painted walls, wood, etc., suitable for most common walls.

For details, please refer to our wallpaper installation guide.

Very easy for DIY. Simple to install, suitable for beginners. Comes with detailed instructions.

Please check the product page and specification chart for details.

Avoid bubbles by smoothing slowly with a scraper. If bubbles occur, pierce with a needle and press out air.

Gently lift the wallpaper, align the pattern, then smooth it down.

Heat with a hairdryer on low setting, then press firmly.

Soften with low heat, smooth from the center outward.

Yes, easy to cut with scissors or a utility knife, fits sockets, corners and various spaces.

It needs to be fixed with nails. The self-adhesive type is convenient for installation, but the main fixation still requires nails. Because adhesives are auxiliary and not foolproof. Fixing with nails can prevent damage from strong winds and ensure a long-lasting and reliable mechanical connection.

It is recommended to use anti-rust roof nails, usually galvanized steel roof nails or stainless steel nails.

The correct way to nail: Each asphalt shingle usually requires at least 4 to 6 nails. Nails should be driven into the upper part of the tiles, within the overlapping area of the tiles, and not exposed to the outside. This can prevent water leakage. Make sure the nails penetrate the tiles and are fixed to the base plate, but when nailing, avoid applying excessive force to prevent the nails from going too deep. The head of the nail should be slightly exposed or flush with the tile, rather than completely embedded inside the tile.

These fasteners are primarily designed forsecuring purposes— they penetrate the asphalt shingles and fasten them firmly to the substrate. Our asphalt shingles feature a self-adhesive backing foreasy installation, but nailing is still required toprevent wind damageand ensure along-lasting, reliable mechanical connection.

You can check the order status by logging into your account and clicking on the "My Orders" page.  There, you can view the history of all your recent orders, including the latest package status and delivery destination (This information is updated at regular intervals). Additionally, you will receive a tracking email detailing the number of packages sent and all of your delivery information. Additionally, you can also directly check the status of your order through "Track your order"

Free delivery service is provided in the British mainland. However, for remote areas, we will charge additional fees: - Scottish Highlands - Scottish Islands - Northern Ireland - Channel Islands - Isle of Wight - Isle of Man - Postal Code areas: BT, FK, KA (1-26,29,30), PA (1-19), PH, AB, IV, KW (1-14), PO (30-41), etc. For these regions, we will contact you after you place your order to confirm the shipping surcharge.

All orders will be delivered via USPS, 4PX, Canada Post, Hermès, or Royal Mail.   Orders are typically dispatched within 1 - 3 business days, with an additional shipping time of 3 to 7 working days.  Therefore, under normal circumstances, your order will be delivered within 4 to 10 working days after submission, but this may vary depending on your location.

If the waiting time exceeds the expected duration and you haven't received any updates from us, please log in to your account and click on "My Orders".   Here, you can view the latest delivery/shipping information.   If you see that your order has been shipped but you haven't received any notification from the courier, Please feel free to email service@darphe.co.uk. We'll assist you in resolving this issue promptly.

At Darphe, we offer a 30-day return policy for all products and fully refund the purchase price of the items.

If you receive defective or incorrect products, we will bear the cost of the return, but we will require evidence such as photos or videos.

For returns due to a change of mind, the delivery fee will not be refunded and the return cost will be borne by the customer. In addition, the returned goods are original, unused and resellable.

The refund will be processed within 5 to 10 working days after we receive and inspect the returned goods. Click "Return Policy" to view more detailed information

Many returns arise due to incorrect product selection, particularly regarding size or suitability for the intended space.   To avoid unnecessary returns and additional costs, we encourage you to contact our Sales Team before purchasing.   Our experts can assist in selecting the right product and guiding you through the process.   If you are unsure about installation, we recommend consulting a qualified engineer before placing an order.

Just contact us within 30 days after delivery to return your order.  Our Returns Team will contact you within 48 hours and approve the return. Click "Return Policy" to view more detailed information. For assistance, please email service@darphe.co.uk

If the item is visibly damaged upon delivery: Refuse the delivery and ask the driver to return it. Contact us immediately at service@darphe.co.uk. If the driver refuses to wait, please reject the delivery and notify us.

If damage is discovered after delivery: Check your item within 48 hours of receipt. Report any issues as soon as possible, so we can assist in finding a resolution.