Order & Delivery
How can I track my order?
You can check the order status by logging into your account and clicking on the "My Orders" page. There, you can view the history of all your recent orders, including the latest package status and delivery destination (This information is updated at regular intervals). Additionally, you will receive a tracking email detailing the number of packages sent and all of your delivery information. Additionally, you can also directly check the status of your order through "Track your order"
What is your shipping fee?
Free delivery service is provided in the British mainland. However, for remote areas, we will charge additional fees: - Scottish Highlands - Scottish Islands - Northern Ireland - Channel Islands - Isle of Wight - Isle of Man - Postal Code areas: BT, FK, KA (1-26,29,30), PA (1-19), PH, AB, IV, KW (1-14), PO (30-41), etc. For these regions, we will contact you after you place your order to confirm the shipping surcharge.
When can I receive my order?
All orders will be delivered via USPS, 4PX, Canada Post, Hermès, or Royal Mail. Orders are typically dispatched within 1 - 3 business days, with an additional shipping time of 3 to 7 working days. Therefore, under normal circumstances, your order will be delivered within 4 to 10 working days after submission, but this may vary depending on your location.
I still haven't received my order after the estimated arrival time, what should I do?
If the waiting time exceeds the expected duration and you haven't received any updates from us, please log in to your account and click on "My Orders". Here, you can view the latest delivery/shipping information. If you see that your order has been shipped but you haven't received any notification from the courier, Please feel free to email service@darphe.co.uk. We'll assist you in resolving this issue promptly.
Returns & Refunds
What is your return policy?
At Darphe, we offer a 30-day return policy for all products and fully refund the purchase price of the items.
If you receive defective or incorrect products, we will bear the cost of the return, but we will require evidence such as photos or videos.
For returns due to a change of mind, the delivery fee will not be refunded and the return cost will be borne by the customer. In addition, the returned goods are original, unused and resellable.
The refund will be processed within 5 to 10 working days after we receive and inspect the returned goods. Click "Return Policy" to view more detailed information
Many returns arise due to incorrect product selection, particularly regarding size or suitability for the intended space. To avoid unnecessary returns and additional costs, we encourage you to contact our Sales Team before purchasing. Our experts can assist in selecting the right product and guiding you through the process. If you are unsure about installation, we recommend consulting a qualified engineer before placing an order.
How can I make a return?
Just contact us within 30 days after delivery to return your order. Our Returns Team will contact you within 48 hours and approve the return. Click "Return Policy" to view more detailed information. For assistance, please email service@darphe.co.uk
My order came and it was damaged, what should I do?
If the item is visibly damaged upon delivery: Refuse the delivery and ask the driver to return it. Contact us immediately at service@darphe.co.uk. If the driver refuses to wait, please reject the delivery and notify us.
If damage is discovered after delivery: Check your item within 48 hours of receipt. Report any issues as soon as possible, so we can assist in finding a resolution.
Flooring
Where can I find information such as the product's specifications, material, quantity, and other details
You can check these details in the 'Specifications' section below the product page, next to 'Description'
Asphalt Shingle
Do self-adhesive asphalt shingles still need to be fixed with nails
It needs to be fixed with nails. The self-adhesive type is convenient for installation, but the main fixation still requires nails. Because adhesives are auxiliary and not foolproof. Fixing with nails can prevent damage from strong winds and ensure a long-lasting and reliable mechanical connection.
It is recommended to use anti-rust roof nails, usually galvanized steel roof nails or stainless steel nails.
The correct way to nail: Each asphalt shingle usually requires at least 4 to 6 nails. Nails should be driven into the upper part of the tiles, within the overlapping area of the tiles, and not exposed to the outside. This can prevent water leakage. Make sure the nails penetrate the tiles and are fixed to the base plate, but when nailing, avoid applying excessive force to prevent the nails from going too deep. The head of the nail should be slightly exposed or flush with the tile, rather than completely embedded inside the tile.
Are the screws for joining the sheets together with the smaller holes or are they to fix the sheets onto the battons?
These fasteners are primarily designed forsecuring purposes— they penetrate the asphalt shingles and fasten them firmly to the substrate. Our asphalt shingles feature a self-adhesive backing foreasy installation, but nailing is still required toprevent wind damageand ensure along-lasting, reliable mechanical connection.
Wallpaper
Will it damage my existing wallpaper
Our self-adhesive wallpaper is designed with low-tack adhesive that won’t leave residue or damage your existing wallpaper when removed properly. For best results, we recommend testing a small corner first before full application.
Suitable Surfaces: Smooth, clean, dry, non-porous surfaces such as matte-painted walls (fully cured), glass, metal, glazed tiles, and laminated furniture.